Daily Operational Problem Solving is one of the MOST important skills in the daily operations of any company.  
  The daily problems within a department or with other departments results in reduced productivity, frustration, low morale, turnover, and work stress.
  By teaching supervisors and line workers HOW to recognize problems and giving them the necessary support and resources to turn problems into opportunities for improvement, the line operations become more efficient, customer service improves, and people become more committed to the organization.
Where do I start?
  The first step is to ensure everyone knows what he/she is to do, have the necessary skills and knowledge, and feels his/her opinions count. (Principles of Performance Leadership)
  The next step isto implement a continuous improvement process  that will reward and/or recognize people for contributing their ideas and suggestions.
  Finally, teach supervisors how to encourage each individual to learn more, be more, and do more through regular coaching  for performance and  development (Coaching Skills) 

For more information on to developing daily operational problem solving skills, contact Wanda@smartperfsolutions