Employee Engagement Survey (EES)
The EES provides organizations with baseline information about employees professional needs (based on Gallup's 12 Questions), job needs, and provides positive suggestions and feedback to senior leadership. Results can be used to determine future training needs, career planning, improved employee performance and customer service, and staffing needs.
The EES's goal is to provide a totally anonymous snapshot of the overall organization's opportunities and challenges from the employees perspective. Employees like the EES privacy and are more willing to share their thoughts and suggestions.
An Executive Summary is provided to senior leadership with recommendations for addressing the survey results.
Principles of Performance Management
Utilizes Subject Matter Experts (SMEs), operational teams, and line supervisors to create training and performance guides to improve department/inter-department communication and continuous process improvement. Results include improved customer service, increased unit and individual performance, and moves new employees to experienced level in 90 days or less
Principles of Performance Management Workshops
Total Operational Training and Performance System©
Train the Trainer
Needs Analysis
Task Analysis
Work Flow Processes
Effective Policies and Procedures
Performance Focused Evaluations
Operational Problem Solving
Making Meetings Work
S.M.A.R.T. Planning
Department/Inter-department Process Improvement
Operational Communications
Practical Performance Appraisals
Principles of Performance Leadership Workshops
Coaching Skills©CMOE 2 Days Coaching Skills© 1 Day *Pre-workshop Survey
Coaching TIPS™ 4 Hours
Coaching Skills Follow Up© 4 - 8 weeks
( Workshop Text and Eight 40-minute meetings (Webinar, small groups, conference calls, or other means to further enhance learning)
Coaching Skills for Effective Discipline© 1 Day (Customized for each organizations disciplinary action process and uses real world case studies)
Managing Conflict (Wilson Learning) 1 Day*
*Pre-workshop Survey
(Customized for individual organizations needs)
Working Styles** 1/2 Day
Delegating with Confidence** 1/2 Day
Setting Goals for Success** 1/2 Day
Creating an Empowering Environment** 1/2 Day
** Wilson Learning System
17 Essential
Priniciples of Performance Leadership©
*Customized Supervisor Training including the following workshops
Qualities of a Leader
Stress Management
Goal Setting
Safety Coaching
Continuous Improvement Coaching
Accountability
Communication Skills
Delegation Skills
Leading Groups to Solutions
Problem Solving
Decision Making
13 Fatal Errors Managers Make
Customer Service Workshops
HUDDLE UPs!© 1 Day*
*Pre-workshop Survey
(Daily Communication tool for delivering daily training topics to improve customer service, build teams, safety briefings, and just in time organizational information.)
*Follow Up includes daily tracking templates, electronic delivery methods, and positive management support system
World Famous Customer Care© 1 Day*
*Pre-workshop Survey
(Customer service for internal and external customers using the MBTiI, The Art of Speedreading People, and the G.T.O. to create the great work environment that makes your customer service World Famous -uses theme from Pike Place Fish Market and FISH Philosophy)
*Follow Up - Eight weeks of daily actitivies to help participants and organization focus on Four Priniciples of the FISH! Philosophy.
World Class Customer Service© (Internal Customers) 1/2 Day
World Famous Customer Care© (External Customers ) 1/2 Day
Continuously being improved.
